Neviki™ is operated by Shenzhen Tonglai Technology Co., Ltd.
Support Email: service@neviki.com | Legal Representative: Peng Puran
🔄 Return Requests
Neviki™ aims to provide a clear process for customers who need assistance with an eligible return.
Before returning a product, please contact:
This allows our support team to review the request and provide appropriate return guidance.
📦 Return Condition
Unless the product arrived with a confirmed issue or another applicable exception applies, returned products should generally be:
- In suitable condition for inspection
- Accompanied by included accessories where applicable
- Packaged with reasonable care
- Free from avoidable damage caused after receipt
⚠️ Product Inspection
Returned items may be reviewed to confirm their condition and determine whether the request satisfies the applicable return requirements.
Products showing substantial misuse, unauthorized modification, deliberate damage, or missing essential components may not qualify for the same return outcome as an unused or correctly handled item.
🛠 Product Issues
If an item appears damaged, incomplete, or different from what was reasonably expected from the product description, contact us and provide a clear explanation.
Photos may be requested where they help clarify the issue.
📩 Support
Return-related questions can be sent to:
Any mandatory consumer rights available under applicable law remain unaffected by this policy.